Last updated February 12, 2020
We reserve the right to refuse service to anyone.
Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.
If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.
The Legal Entity Collecting Data is:
Pacion Tree House LLC
thebestbirdfood.com
The person collecting data is:
Machelle Pacion
United States
(480) 227-7924
machelle@thebestbirdfood.com
WHAT DATA DO I STORE?
I store all of the data that I need in order to maintain my relationships with customers and clients. This data ranges from records including full name, e-mail address and country, to more extensive records that include full name, telephone number, e-mail address, home and work address.
For tax purposes, if you attend a class or buy a product, I will store your tax or VAT identification number and all of the data that I need to issue a correct invoice in all of the jurisdictions in which I operate.
I may store both your shipping address, for product delivery, and your billing address, which can be used to verify credit card payments or other methods of payment.
WHY DO I STORE YOUR DATA?
I store your data in order to provide the services that I offer for free and to fulfill my contractual undertakings with my customers and clients.
Personal data is stored to be able to send you information, free samples, products and to register you for classes and telecalls.
Recordings of classes and telecalls are stored and distributed to enable clients and customers to play back classes or telecalls they attended. Following the aforementioned classes or telecalls, recordings are also turned into products that are sold in the shop.
WHO HAS ACCESS TO YOUR DATA?
My team and I have access to your data to be able to fulfill our contractual agreements with our customers and clients. My team may include my communications and marketing team, my event organizers and my administrative staff.
In addition, outsourcing work on specialist tasks within IT and accounting, for example, sometimes requires me to grant consultants access to your data whenever and wherever this is required to fulfill my legal obligations towards official authorities or to develop and improve my services.
DO I SHARE YOUR DATA?
No, I do not share your data.
HOW LONG IS THE DATA STORED?
I keep the data stored as long as…
- I have a relationship with you as a customer, client or interested party
- I am legally obliged to for tax purposes
- Until you unsubscribe or ask me to delete your information
WHAT DATA PROTECTION RIGHTS DO YOU HAVE AS A CUSTOMER?
As a customer, you have the right to…
manage your e-mail or paid subscription
- correct any and all information I have stored
- request details of the data I have stored regarding you
- request deletion or limitation of your stored data.
If you would like to update, change or amend your data or be deleted from my database, please let me know by contacting me at: email
ARE CUSTOMERS OBLIGED TO PROVIDE THEIR DATA?
Yes, as a customer or client, you must provide the data I need to be able to fulfill my contractual obligations within the various services I offer.
Depending on what you are requesting from me, I will ask you to provide information that may range from your full name, e-mail address and country to more extensive details including full name, telephone number, e-mail address, home and work address, as well as details of dependents.
COOKIES, PROFILING AND AUTOMATION
I use cookies to make my website workable and user-friendly.
I do not perform any form of automated profiling. Sometimes I will check what topics a client may be interested in based on his/her previous choices of classes or products.
I do not share your data or sell it to any external agencies. Checks on prerequisites for advanced classes are processed automatically.
WHERE DO I STORE YOUR DATA?
I use multiple systems for storing your data to fulfill my contractual agreements with customers and clients.
In general, information is stored in cloud services and on computers in the country of my residence, the United States of America, the European Union and Australia.
HOW DO I PROTECT YOUR DATA?
The Best Bird Food staff, contractors and the external agencies with whom I work have all signed NDAs (Non-Disclosure Agreements). They have also been trained in data protection.
The stored data can only be accessed through security-protected entry points by users with permission to access the information.